📖 Service Guidelines – What to Expect During Snow Events
Clear, simple standards for how we prepare, service, and follow-up—plus when to contact Dispatch.
During storms: Dispatch is staffed 24/7. Outside storms: Mon–Fri, 7:00a–5:30p. After hours (non-storm), use the Emergency line.
✅ Pre-Storm Preparation
⏱️ We may pretreat surfaces 1–2 days in advance to prevent bonding.
- 🧪 Liquids used: brine or brine/calcium mix (as conditions require).
🌨️ During a Storm
- ❄️ Under 1” → treated with de-icer.
- 🚜 Over 1” → plowing begins.
Daytime 🕘 Lanes, storefronts, docks, entrances/exits, and main walks remain open and treated as needed.
Night 🌙 Full lot push; walks opened before business; de-icer applied as needed.
🧹 Final Cleanup (After Snow Ends)
- ⏳ Cleanup begins once snowfall stops (may take several hours).
- ↔️ Parking lots and drive lanes cleared full width (equipment stays ~36″ from vehicles).
- 🚪🧯 Walks, cart corrals, rear doors, and fire exits cleared and treated.
🔄 Post-Storm Pushbacks
- 🏬 Commercial/Shopping Centers → pushbacks performed overnight.
- 🏡 HOA Communities → pushbacks performed during daytime.
- 🧂 Ice melt applied where needed, including newly cleared areas.
⚠️ Refreeze Monitoring
- 🧊 Sites are checked during freeze–thaw cycles.
- ⏰ Special focus overnight and early morning (before 5:00 AM).
📞 When to Call Dispatch
✅ Call if:
- 🚧 Entrances, exits, or fire lanes are blocked.
- ⚠️ Slip hazard exists (black ice, untreated walkway).
- 🚚 Deliveries or emergency access are impacted.
- 🧭 Service appears outside the standards above.
❌ No need to call if:
- 🌨️ Snow is still actively falling (crews are working).
- 🛠️ Cleanup is in progress (post-storm work can take hours).
- 🚗 Cars are blocking areas (handled during pushbacks).
⚠️ Please Note: Extra service requests may be BILLABLE.
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